Notification of customers about the power interruptions through the mobile SMS messaging service - 26/07/11

The Electricity Authority of Cyprus announces that following a kind offer by Cyta, it has been possible to develop a system for notifying the public through free SMS messages sent to their mobile phones, about the times of power interruption to their premises. The message is being sent a few minutes before the interruption occurs. MTN has developed the same service also offering it free to its subscribers in cooperation with the Electricity Authority.

In order to achieve the above the Electricity Authority has publicized through the internet and the press, the division of its customers in 22 groups. Every interested customer to receive SMS messages for the interruptions, must first locate through the relevant grouping tables his/her premises group number. The description given for each group is helpful in locating this as the groups are broken down by district, town area, main street, village, etc.

The correct grouping number can be verified according to the interruption times already happening during the past few days at the customer premises.

After locating his/her premises group number, the mobile telephone subscriber must send an SMS to number 8011 together with his/her group number so as to energise the SMS service for the particular group. The message to be sent consists of two words and a number separated by spaces as below

ON EAC premises group number (e.g. ON EAC 1)

In case a subscriber does not wish to continue with receiving SMS messages about the power interruptions or in the case of entering the wrong group, the subscriber can opt out of the service by sending

OFF EAC premises group number

The SMS messages are being transmitted in cooperation with the National Energy Control Center, which controls and effects the power interruptions. For more information please contact the EAC call centre at telephone number 1800 on a   24 hour basis or from 08:00 – 14:00 at the respective EAC Area Customer Service Centre as below:

Nicosia:  22202220

Limassol:  25205190

Larnaca:  24204243

Paphos:  26206239 or 26206182