(2) Terms of electricity supply

Customers should have with them the terms of supply sent to them by the EAC and pay the amount indicated on the document. The terms must be duly signed (by the customer and two witnesses) and, where the customer is a company, must bear the company stamp.

For better and faster service, the EAC advises customers to always have the terms of supply document with them for approval and payment.

Payment is accepted in cash or by cheque.

(3) Deposits by foreign customers (non-EU citizens) who are renting premises and by offshore companies

Upon signature of the electricity supply contract by the customer at the Connections Section, the customer must pay a deposit at the cash desk. The deposit is €128 (family tariff) or €341 (commercial/industrial tariff).

(4) Returned cheques

Having settled the total outstanding amount in cash at an EAC cash desk, the customer must apply to the Overdue Accounts Section for his returned cheque.

(5) Settlement of debit notes which mainly concern damage to EAC equipment (excluding damage to meters).

Customers should present the debit note to the cashier and pay the amount indicated.

Customers who do not have the debit note with them should request a copy from the Expenditure Section.

For better and faster service, the EAC advises customers to always present the debit note to the cashier.

Payment is accepted in cash or by cheque.

 (6) Settlement of accounts

 These accounts concern:

• Maintenance of street lighting for Municipalities and Village Councils
• Sales of surplus materials

 In such cases, customers must present the relevant bill to the cashier.

Payment is accepted only in cash or by cheque.

 (7) Sale of locks for meter rooms

For locks, customers should pay €11.50 (VAT included) at an EAC cash desk.

(b) Cashiers' Desks

• Collection of accounts for electricity, of terms for supply, Debit Notes, bounced cheques, fees for reconnection following disconnection for non payment.
• Daily receipt of moneys and cheques from Cashiers and deposit in the bank.
• Audit of cashiers boxes and preparation of the relevant form for daily collections.
• Dispatch to the Consumer Section, Head Office, of all accounts / receipts and of the daily deposit form.
• Payment of receipts presented by EAC personnel (approved by their superior) from Petty Cash for the purchase of material for the needs of their jobs as well as payment of various allowances to eligible personnel.
• Refund of credit balances by the Petty Cash resulting from final accounts upto 170 euro to customers or drafting of a relevant payment order for the issue of a cheque by Head Office should the amount exceed 170 euro.

 (c)   Change of Customer’s Record

        The customer must visit the EAC Customer Service Centers or write a letter requesting change of his/her bill customer information e.g. wrong address of supply, change in telephone number, change of postal address etc.

The change is curried out by an authorized employee of the Area Customer Service Department through the Customer Care & Billing System.

 (d)   Revision of Accounts

       EAC proceeds with revision of bills for electricity in the following cases:

• When the meter reading recorded by the Meter Reader was wrong.
• When the meter is situated in closed premises (in accessible) and the electricity bill was issued on the basis of an estimation, and after that the meter reading was made possible following an arrangement with the customer.
• When there was stealing of electricity.
• When the meter was replaced for not registering correctly.

 (e) Overdue Accounts Section

      Basic activities are the following:

• Checking of disconnection orders for non payment.
• Assignment of work (disconnection orders) to the technical staff of the Section for collection or disconnection of the supply of electricity.
• Reconnection of supply of electricity by the Technical Staff following payment by the customers whose supply had been disconnected for non payment.
• Dispatch to the standby personnel of a list with the details of the customers who had been disconnected during normal hours of the Section object of the dispatch of this list is the reconnection of supply to customers who face health problems.
• Transfer of any credit or  debit balances from final accounts to current accounts.
• Daily  audit of overdue accounts and taking of further steps.
• Preparation of letters and of relevant correspondence to the Legal Section of the Authority for instituting proceedings against customers (Legal or natural persons) who failed to pay their final account.
• Collection of cash moneys against bounced cheques or disconnection of supply and recharging of the amount of the cheque.
• Appearance before the Court for the presentation of information and evidence.

 (f)  Expenses Section

      Basic activities are as follows:

• Checking and entry of Invoices in the information system of the Authority.
• Checking of receipts paid by the Petty Cash.
• Estimates of damage caused to the Authority’s property (exchanging meters), dispatch of Debit Notes and taking of measures for the collection of amount due. In case there is no response the competent official of the Section forwards the relevant correspondence to the Legal Department of the Authority for instituting legal proceedings.
• Estimate and issue of Debit Notes for overtime for expediting work of customers.

(2)   General Services

The General Services are made up by the following:

(a) Registry

      Basic activities are as follows:

• Order and maintenance of stationery
• Incoming Correspondence
• Outgoing correspondence
• Registration and movement of files/ folders.
• Inventory of furniture and equipment.
• Maintenance of buildings and equipment and inspection of the work carried out.

(b) Personnel

      Basic activities are as follows:

• Checking of allowances and overtimes and dispatch to the Wages Section, Head Office for payment.
• Forwarding the remittance advice to all staff.
• Handling of attendances and absences of staff.
• Handing of applications for vacant positions.
• Procedure for hiring of temporary labourers and students.
• Preparation of staff assessment forms.
• Procedure for skills training and information.
• Handling of matters relating to the Medical Fund.
• Preparation and submission to the Legal Services, Head Office of reports relating to personnel accidents outside working hours.

 (3) Stores

     Basic activities are as follows:

• Receipt ad inspection of materials.
• Issue of materials to the working gangs of the Area for carrying out various jobs undertaken.
• Return of defective materials to the suppliers.
• Movement of materials to and from other stores of the Authority.
• Stock taking and appropriate measures for protection.
• Handling of materials in the software programme of the Authority.
• Customs Clearing.
• Sale of useless materials.
• Sale of bungalow brackets and other materials to customers.

 The administrative chief of the financial services is a Chartered Accountant who has the title of Assistant Area Manager.