Report a Fault – Complaint

 How to report a fault or a complaint over the internet

Wishing to improve our services we have made it possible for you to forward electronically your complaint in connection with the pruning of trees (affecting overhead network) or in connection with street lighting. To report any other fault please contact, EAC’s Fault Reporting Center at telephone number 1800.

Street Lighting
If you have noticed a problem with street lighting (if for example one or more street lighting lamps are burnt, or if the cover of a lantern is open or if a certain pole or street lighting column had been hit and are dangerously inclined etc.) click on the "Type of fault/Complaint", complete your details in the appropriate space on the electronic application below and press the SUBMIT button.

For better service give the correct details of the street name where the pole is situated and even better report the number of the pole on which the fault exists. The number is located 3 meters above the ground.

If the situation is indeed dangerous (e.g. damaged street lighting column with exposed cables, no street lighting in a whole area etc), please contact EAC’s Fault Reporting Center at telephone number 1800.

Tree Lopping/ Pruning
If you wish to lodge a complaint regarding the need for tree pruning because a certain tree touches EAC lines click on the "Type of fault/Complaint", complete your details in the appropriate space on the electronic application below and press the SUBMIT button. For better service give the correct details of the street name where the tree is situated.

If the situation is indeed dangerous i.e. the lines are sparking or there is an immediate danger of a short-circuit, please call without delay the EAC’s Fault Reporting Centre at telephone number 1800.

Do not await until the final moment when a tree had grown such that it would create an abnormal situation. Prune your trees in time. The relevant EAC personnel are working continuously and another customer who had informed us earlier will have precedence over you.

Finally, it is your responsibility to remove the lopped branches if the tree belongs to you.