EAC is changing in order to serve you better!EAC is implementing the Operational Unbundling of its activities and, beginning today, has two separate four-digit Contact Centre numbers: - 1800 for Network Users and - 1818 for EAC Supply Customers.The Network Users Contact Centre – 1800 – enables EAC to assist and inform all network users quickly and efficiently, about its services in the following areas:
Emergencies (life-threatening situations)
Tree pruning, street lighting and EAC network-related issues
Applications for connections, network transfers and additional load.
The Supply Customer Contact Centre – 1818 – which is the new number of the EAC Billing Service, provides information about:
The outstanding amount of your bill
The last date of payment of your bill
Information and explanations about your bill
Ways of settling your bill
Obtaining your bill by e-mail
Connections, reconnections/disconnections/transfers and tariff information.
A considerable amount of information related to your bill may be obtained automatically just by providing your EAC account number.Now, everything you want from EAC is just a phone call away.
Press Officer: 27 March 2018