Connections/Transfers/Disconnections

​​​​​PROCEDURE FOR SIGNING AN ELECTRICITY SUPPLY AGREEMENT


You may submit an application for a New Connection or Reconnection or Transfer of Supply and then sign an Electricity Supply Agreement with EAC Supply in one of the following ways:

  • ​Send an application by e-mail

You may send your application by e-mail, attaching scans of the required documents* mentioned below, to your Area Customer Service Centre.

If additional information is required, it will be requested in a follow-up e-mail.

Once you have sent us all the correct documents, you will receive the Electricity Supply Agreement by e-mail for signature. Sign it, scan it and attach it to your reply e-mail.

*Please note that the copy of your ID/Passport document, will be deleted as soon as your identity has been confirmed.
  • ​Visit any Customer Service Centre

​You may visit any Customer Service Centre and sign an Electricity Supply Agreement with EAC Supply after presenting the required documents mentioned below.


Before signing an Electricity Supply Agreement with EAC Supply, it is an essential prerequisite that your property is connected to the EAC grid.


The procedure followed before the signing of an Electricity Supply Agreement with EAC Supply depends on the type of application: New Connection, Reconnection or Transfer of Supply (Change of Tenant/Change of Name):

  • New Connection

Applications for a new connection are initially made to Regulated Activity Distribution.

Once a date has been arranged for an inspection of the electrical installation on your property, you may sign an Electricity Supply Agreement with EAC Supply one to five days before the date of inspection.

New Connection Charges

Connection charges are determined by the Regulated Activity Distribution and will appear on the customer's next electricity bill.

 

  • Transfer of Supply (Change of Tenant/Change of Name)

​In cases of a change of tenant or a change of name, the new customer must transfer the electricity supply to his/her name by signing a new Electricity Supply Agreement with EAC Supply. The new customer will open a new account in his/her name and the Electricity Supply Agreement will automatically be terminated to the previous customer, whose account will be closed.

An essential prerequisite for the signing of a new Electricity Supply Agreement, in cases where there is already an active account, is the consent of the existing customer to the termination of his/her Electricity Supply Agreement regarding the specific property.

If communication with the existing customer is not possible, the new customer must sign a solemn declaration by which he/she confirms that there is no other customer and/or tenant on the property.

 

Supply Transfer Charges

For transfer of supply, the charge is €15 + VAT.

In the following cases, the charge is €7.50 + VAT:


    • Transfer of supply of a deceased relative to another family member, (spouse or child) upon presentation of the death certificate.

    • Transfer of supply from one user to another, in the presence of both parties at a Customer Service Centre and with the latest meter reading.

    • Change of name in cases of divorce.
       

  • ​​​Reconnection/Reactivation of Supply

In cases where the electricity supply has been disconnected, before the signing of an Electricity Supply Agreement with EAC Supply, the new customer must check whether an inspection of the electricity installations on the property is required by the Rules/Processes of Regulated Activity Distribution.

Reconnection Charges

Reconnection charges are determined by the Regulated Activity Distribution and will appear on the customer's next electricity bill.

 

DOCUMENTS REQUIRED FOR SIGNING AN ELECTRICITY SUPPLY AGREEMENT


In all the above cases (New Connection, Reconnection or Transfer of Supply), the documents required for signing an Electricity Supply Agreement are the following:

Natural persons:

  • Title deed or Rental/Sales agreement.
  • Identity card or passport or other legally valid identification document.
  • Official authorization or power of attorney (certified by a certifying officer), in the case where you are represented by another person (such types of authorization are valid for up to 5 years).
  • Deposit (In the case of a tenant, the deposit is paid at the time of signing the Electricity Supply Agreement. Owners are charged on their first electricity bill).
  •  In the case of Transfer of Supply (Change of Tenant/Change of Name), the signed, written consent of the previous customer. 

 

Legal entities (e.g. a Company):

  • Title deed or Rental/Sales agreement.
  • Certificate of Registration of the Company
  • ​Certificate of Company Shareholders and Directors.
  • Company stamp.

  • ​The Electricity Supply Agreement is signed by a Director of the Company or a legally authorized representative of the Company, who must present his/her identity card, passport or other legally valid identification document. The authorization must be certified by a certifying officer. 
  • In addition,  an EAC Guarantee Letter/Document must be signed by a Director/Shareholder of the Company or a legally authorized representative of a Director/Shareholder of the Company and, in exceptional cases,  by a natural person with no legal ties to the Company.

  • Powers of Attorney presented to EAC and Guarantee Letters/Documents signed outside EAC must be certified by a certifying officer. Such types of authorization are valid for up to 5 years.
  • Deposit (In the case of a tenant, the deposit is paid at the time of signing the Agreement. Owners are charged on their first electricity bill).

  • In the case of Transfer of Supply (Change of Tenant/Change of Name), the signed, written consent of the previous customer. 


TERMINATION OF AN ELECTRICITY SUPPLY AGREEMENT AND DISCONNECTION AT THE CUSTOMER'S REQUEST

If you wish to terminate your Electricity Supply Agreement, you must first submit an application for the disconnection of the electricity supply to your property and settle the amount of the last bill that you have received.

Natural persons:

  • You can send a letter by fax, post or e-mail to your Area Customer Service Centre, signed by you and including all the necessary information about the account that you wish to close, as well as your new postal address and a contact phone number.

  • Alternatively, you can visit any EAC Customer Service Centre, presenting your identity card, passport or other valid legal identification document at least one day before the desired date of termination of your Electricity Supply Agreement.

Legal entities:

  • If your application is sent in a letter by fax, post or e-mail, it must be signed by a Director of the Company or a legally authorized representative of the Company, and bear the Company stamp. 

  • In the case of a visit to a Customer Service Centre, the application must be submitted by a Director of the Company or a legally authorized representative of the Company, who must present his/her identity card or passport and the Company stamp.


Once your electricity supply has been disconnected, you will receive a final bill at the address you have provided (by post or e-mail) for the electricity consumed up until the date of disconnection. This bill must be settled by the stated due date.


RECONNECTION OF SUPPLY AFTER DISCONNECTION FOR NON-PAYMENT

For reconnection after disconnection for non-payment, you must settle the outstanding amount by contacting any Customer Service Centre. If you settle the outstanding bill electronically, you need to inform the EAC Contact Centre on 1818 or 1800.


Charges for Disconnection for Non-Payment and Reconnection

Charges for disconnection for non-payment and subsequent reconnection are determined by the Regulated Activity Distribution and will appear on your next electricity bill.​