In accordance with the measures being taken by the State to protect citizens' health and contain the spread of COVID-19, EAC announces that its Customer Service Centres (CSCs) will not be open to the public until 16 April 2020.
Until then, customers can obtain online or telephone assistance as follows:
Applications by new customers, connections, disconnections and transfers
These services are available by e-mail and fax. For more information see Communication with CSCs below.
EAC bills can be paid in any of the following ways:
1. By credit/debit card
§ Via the EAC website: www.eac.com.cy
§ Via the free EAC Mobile App
§ Via your bank's website
To pay a bill online, you need:
- The EAC bill number,
- The exact amount, and
- The 3-digit code.
This information is contained in the removable invoice part of your EAC bill.
2. With a transfer via e-banking
It is essential to note the bill number which is printed on the removable invoice part of your EAC bill.
Details of the EAC bank account for transfers are as follows:
Bank of Cyprus
- Swift: BCYPCY2N
- Account No.: 357005097083
- IBAN: CY87002001950000357005097083
- By Direct Debit
Find details on the EAC website, under 'Supply'.
- By phone
Speak to an officer at one of the CSCs and pay by credit/debit card.
Please note that all the above payment methods also apply to bills for which the Due Date of Payment (printed on each bill) has expired.
Communication with CSCs
EAC Customer Service Officers will be available at the Customer Service Centres (CSCs) to provide telephone service. The telephone numbers, e-mail addresses and fax numbers of each Area Office are as follows:
Telephone: 22202000 / 22202241 / 22202236
Telephone: 22922417 / 22923197
Telephone: 25205000 / 25205183 / 25205246 / 25205284
Fax: 25205249 και 25205289
Telephone: 24204000 / 24204232 / 24204238
Telephone: 26206000 / 26206192 / 26206240
Additionally, regarding any query concerning EAC customers' bills, you can call 1818.
In these difficult times for the country and our fellow-citizens, EAC stands shoulder-to-shoulder with society, ensuring the uninterrupted generation, transmission, distribution and supply of electricity. Our top priority will always be to provide efficient service and support to consumers.
Thank you for your understanding and cooperation.
Press Office: 24 March 2020