Through Operational Unbandling the EAC has installed two four digit phone numbers to assist both Network Users and Supply Customers.
By calling 1800 Network Users may be assisted on the following:
Pruning/ street lighting/ other network incidents
Applications of Electricity Supply/ Network Residing and Additional load
By calling 1818 Supply Customers may be assisted on Accounts
By calling 80006000 Network Users can give their meter reading.
This service aims to offer customers a full qualitative telephone response during severe faults which cause extensive power cuts. EAC customers are adequately informed about the areas affected by the interruptions and the time required for the restoration of supply.In addition, this service covers the daily routine work enabling EAC to effectively respond to the daily isolated faults on the network and on consumer premises as well as on street lighting. Moreover, customer complaints concerning EAC network such as tree pruning, street lighting problems etc. are recorded. Customer calls concerning faults are routed via the 4-digit telephone number 1800 at the CCC to Customer Service Representatives, recorded electronically and subsequently the fault reports are directed to the stand by technicians of the particular Area for repair.
Customers will be able to call the 4-digit telephone number 1800 from anywhere in Cyprus and receive information, either automatically or from customer service representatives, about the accompanying documentation required for an application for electricity supply and also regarding the stage their application has reached.
For the Accounts service, EAC Supply Customers can call the 4-digit telephone number 1818. Information can be provided in such areas as:
Account payment date
Information and explanation of Account details
Ways of payment
Receiving your bill by e-mail
Connections/ disconnections and transfers, domestic tariffs etc.
Information is automatically supplied to customers either by entering their account number or directly by a customer service representative.
This service enables Network Users whose meters have not been read (e.g. there was no access to their premises) to call the free phone number 8000 6000 on a 24-hour basis. Customers must key-in the 10-digit Premise Number that appears on the card left in their premises by an authorized EAC employee. Then the meter reading must be entered, which if correct, is automatically accepted. If the reading is not correct or a customer is for any reason unable to enter the reading, the call is transferred to a customer service representative.