​EAC Customer Service Centres: Online and Telephone service until 16 April 2020

In accordance with the measures being taken by the State to protect citizens' health and contain the spread of COVID-19, EAC announces that its Customer Service Centres (CSCs) will not be open to the public until 16 April 2020.    


Until then, customers can obtain online or telephone assistance as follows: 

Applications by new customers, connections, disconnections and transfers

These services are available by e-mail and fax. For more information see Communication with CSCs below.

 

Bill Payments

EAC bills can be paid in any of the following ways:

 

1.    By credit/debit card

§  Via the EAC website: www.eac.com.cy

§  Via the free EAC Mobile App 

§  Via your bank's website  

 

To pay a bill online, you need:

  • The EAC bill number,
  • The exact amount, and
  • The 3-digit code.

This information is contained in the removable invoice part of your EAC bill.

2.    With a transfer via e-banking

It is essential to note the bill number which is printed on the removable invoice part of your EAC bill.

 

Details of the EAC bank account for transfers are as follows:

Bank of Cyprus

  • Swift: BCYPCY2N
  • Account No.:  357005097083
  • IBAN:  CY87002001950000357005097083

     
  1. By Direct Debit

    Find details on the EAC website, under 'Supply'.

     
  2. By phone

Speak to an officer at one of the CSCs and pay by credit/debit card.

 

Please note that all the above payment methods also apply to bills for which the Due Date of Payment (printed on each bill) has expired.

 

Communication with CSCs

EAC Customer Service Officers will be available at the Customer Service Centres (CSCs) to provide telephone service. The telephone numbers, e-mail addresses and fax numbers of each Area Office are as follows:

 

Nicosia

Telephone: 22202000 / 22202241 / 22202236

e-mail: supplynic@eac.com.cy

Fax: 22202388

 

Kakopetria

Telephone: 22922417 / 22923197

Fax: 22923322

 

Limassol

Telephone: 25205000 / 25205183 / 25205246 / 25205284

e-mail: supplylim@eac.com.cy

Fax: 25205249 και 25205289

 

Larnaca

Telephone: 24204000 / 24204232 / 24204238

e-mail: supplylar@eac.com.cy

Fax: 24204283

 

Paralimni

Telephone: 23821277

e-mail: supplypar@eac.com.cy

Fax: 23829278

 

Paphos

Telephone: 26206000 / 26206192 / 26206240

e-mail: supplypafos@eac.com.cy

Fax: 26206220

 

Additionally, regarding any query concerning EAC customers' bills, you can call 1818. 

 

In these difficult times for the country and our fellow-citizens, EAC stands shoulder-to-shoulder with society, ensuring the uninterrupted generation, transmission, distribution and supply of electricity. Our top priority will always be to provide efficient service and support to consumers.

 

Thank you for your understanding and cooperation.

 

-End-

Press Office:  24 March 2020