Charges for Services

​​​​​​​ 1. ​​​CUSTOMER Deposits

A security deposit is an amount of money we require to establish a new account. Security deposits are refunded on the final bill with the termination of the Supply Contract after offsetting possible unpaid obligations.

The amount of customer's deposits, which came into effec​t as from 1st January 2015 is as follows:  

CUSTOMER DEPOSITS AS OF JANUARY 1ST 2015

 2. other charges for services

​​ account transfer

For Account transfer the charge is  €7,5 + VAT ​for the follo​wing cases:

  • Account transfer from a deceased relative to another member of the family after showing a death certificate

  • Account transfer from one user to the other with the physical presence of both participants involved at our Customer Centers presenting their current meter indication

  • Change of name in case of divorce

For the rest of the transfer cases the charge on the bill remains €15 + VAT.

 

 interest rate for late payment

For late payment, the interest rate on the amount due is 2% per annum, from the due date until the payment date. This is in accordance with the decree determining the court interest rate RAA (Regulatory Administrative Act) 357/2018​

 

 service subject to stamp duty

For automatic payment agreement via SEPA (Single Euro Payment Area) Direct Debit from an account you maintain at a bank in the European Economic Area a direct debit stamp duty of €1 is charged.​


3. ​additional distribution network charges

In various cases, the Distribution System Owner (DΑΟ) and the Distribution System Operator (DSO) must charge for services offered to the customers of all Suppliers. ​​