Frequently Asked Questions (FAQ)

​​​​​1. What is required for a connection/reconnection/transfer/disconnection of the electricity supply in t​he name of a natural person or legal entity?​
​Answer:

If the customer is a natural person, the following documents are required:

  • A rental or sales agreement

  • An identity card or passport

If the customer is a legal entity (company), the following documents are required:

  • A copy of the certificate of registration of the company

  • A copy of the certificate of shareholders and director

  • A company stamp

  • A guarantee signed by a director or legal representative to guarantee payment of any outstanding electricity bill of the company. If the guarantee is signed outside the EAC, it must be certified by a notary public. If the legal entity is a public company or an offshore company, no such guarantee is required.

  • A rental or sales agreement


It should be noted that the person signing on behalf if the company must be its legal representative. In the case of authorization of someone else, the authorization must be certified by a notary public.


2. When will the electricity supply to my property be connected/reconnected?
Answer:

Reconnection takes place the next working day at the latest. 

For a new connection/meter installation, 3-6 working days are required.


3. Who is eligible for the special 08 tariff?
Answer:

​The following categories of customers are eligible for this special tariff provided they are Cypriot citizens or citizens of other Member Country of the European Union or the European Economic Area or citizens with equal rights to the above, who are legally residing in the areas controlled by the Republic of Cyprus:

1     Large families. For the purpose of this tariff large family is defined as a family that receives Child Benefit from the Welfare Benefits Administration Service of the Ministry of Labour, Welfare and Social Insurance for three or more dependent children and with an annual combined family income of up to €51.258. The annual combined family income criterion is increased by €5.126 for every additional child over the number of four.

2.    Public Assistance recipients from the Social Welfare Services of the Ministry of Labour, Welfare and Social Insurance.

3.    Beneficiaries of Guaranteed Minimum Income provided by the Welfare Benefits Administration Service of the Ministry of Labour, Welfare and Social Insurance.

4.    Beneficiaries of Severe Motor Disability Allowance from the Department for Social Inclusion of Persons with Disabilities of the Ministry of Labour, Welfare and Social Insurance.

5.    Beneficiaries of Care Allowance for Quadriplegic Persons from the Department for Social Inclusion of Persons with Disabilities of the Ministry of Labour, Welfare and Social Insurance.

6.    Beneficiaries of Care Allowance for Paraplegic Persons from the Department for Social Inclusion of Persons with Disabilities of the Ministry of Labour, Welfare and Social Insurance.


7. Hemodialysis patients who are beneficiaries of the Mobility Allowance from the Department for Social Inclusion of Persons with Disabilities of the Ministry of Labour, Welfare and Social Insurance. 

8. People suffering from multiple sclerosis (ms) who are registered members of Cyprus Multiple Sclerosis Association.

The above are eligible for the special tariff (code 08) provided that the electricity bill is in their name or in that of their spouse. The application form must be completed by the person in whose name the electricity supply is registered.


4. On my electricity bill there is a reference to a “Fuel Adjustment Charge”. Is this an additional charge?
Answer:

No, it is not an additional charge. However, under the new billing system which was introduced on 16 May 2008, in order to provide better customer information the amount payable is analysed in detail on the electricity bill and divided into:

  • The basic price according to the corresponding tariff and

  • The Fuel Adjustment Charge, depending on any increase/reduction in the monthly fuel cost. For more information, go to the EAC website at www.eac.com.cy and click on Customer Service/Tariffs/Fuel Cost


5. What is the Fuel Adjustment Charge and what is it for?
Answer:

The EAC’s approved tariffs have been designed in such a way as to be automatically adjusted to cover any increase or reduction in the cost of fuel per metric tonne (M.T.). The Fuel Adjustment Charge is calculated every month and is applied to monthly electricity bills for the next calendar month and to bimonthly bills for the next but one calendar month.


The EAC’s basic tariffs have been set on the basis of a per M.T. cost of €300. The per unit charge for electricity consumption rises or falls by €0,00119 for every 5 cents in the per M.T. cost of fuel above or below €300. This means that for every €1 increase or reduction to the basic cost of €300, the price of electricity rises or falls by €0,0238.


For more information, please see Example for calculating the total unit price (per kWh)


6. When international oil prices fall, why is the cost of electricity not reduced automatically?
Answer:
  • Any fall in oil prices only affects the Fuel Adjustment Charge which is indicated separately on your electricity bill and this, in turn, affects the amount payable for the Fuel Adjustment Charge as shown in the analysis for the period of the bill.

  • The large fuel stocks, which the EAC is obliged to maintain in compliance with an EU directive, act as a stabilizing factor on the cost of fuel. In other words, when oil prices rise there is a delay in the corresponding rise in price of electricity which is applied gradually, and when oil prices fall, any reduction in the price of electricity is also applied gradually.

  • The EAC draws up annual contracts with its suppliers following an international tendering process. The contracts are based on Platts international prices and prices are in US dollars per metric tonne (M.T.). It should be noted that there is no direct link between the Platts price per M.T. and the price per barrel of crude oil to which reference is often made, since prices are determined by the law of supply and demand. It should also be noted that the US$/€ exchange rate is a significant factor in the purchase price of the EAC’s fuel.


7. How is the credit balance on my final bill refunded?
Answer:

If the credit balance is in the name of a natural person and amounts to €170 or less, you have to visit an EAC Customer Service Office in person to receive the sum in cash. You need to provide proof of identity and sign a relevant form confirming receipt of the specific amount.
If the credit balance is in the name of a legal entity (company) and amounts to €170 or less, the company must provide a letter of authorization for the individual who will receive the sum in cash, and the authorized person must bring the company stamp with him/her in order to stamp the credit refund document.
If the amount is in excess of €170, a form must be completed for the issuing of a cheque.
If the beneficiary is a natural person and has another electricity bill in his/her name, the amount may be transferred. In the case of a legal entity, a written request from the company is essential.


8​​​​​. My electricity bill has been calculated on the basis of an estimated meter reading which I do not accept. Can I give you the actual meter reading and have my bill reviewed?
Answer:

Yes, you can do this by telephone or online by filling out the online form on our website. 

When a customer gives the reading of the meter on his/her premises, the bill is reviewed following the relevant investigation by EAC staff.

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