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Contact Center for Supply Customers
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The application will be forwarded to the Installation Inspectors so that a site investigation is carried out or if details are given to prepare the investigation form.
If there is no technical problem the application will be forwarded to the Customer Service Department for the issue of terms for electricity supply. If there is a technical problem it will be forwarded for preparation of the relevant scheme and then for the issue of terms.
After acceptance of terms by the customer and payment of the requisite amount the licensed electrical contractor of the customer will submit to the Installation Inspectors, plans for the testing and the inspection of the installation.
After the inspection and provided that the inspection proved that no repairs were necessary the customer will come to one of the Customer Service Centres of EAC in order to complete the relevant application card for electricity supply and connection of the additional load will follow.
The application will be forwarded to the Planning Department for assessment / approval or for carrying out the requisite study.
If a scheme is necessary, after its completion it will be forwarded to the Programming Department for the necessary wayleaves and Government approvals where necessary. The scheme will then be forwarded for the issue of terms and then the procedure under 2(a) above will be followed.
If the load is approved without the need of a scheme then the procedure under 2(a) above will be followed.
Additional Load charges